Terms and Conditions

Order Cancellation

• The customer can choose to cancel an order any time before it's dispatched. The order cannot be cancelled once it's out for delivery. However, the customer may choose to reject it at the doorstep.
• If an order has already been shipped, cancellation is not possible.
• In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
• In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
• To cancel an order, users must contact customer support via 9764640235/ 9764640236/ 9764640237
• If payment has been made, refunds for cancelled orders will be processed within 2 business days.
• The Company reserves the right to cancel any order due to unforeseen circumstances, including stock unavailability or pricing errors.
• Colour Nepal reserves the right to accept the cancellation of any order. Colour Nepal also reserves the right to waive off or modify the time window or cancellation fee from time to time.
• The Order could not be delivered within the estimated time that was displayed while placing the order;
• The Order has not been picked by the Delivery Partner;
• The Seller has not accepted or has cancelled the Order due to reasons not attributable to You.
• Easy Doorstep Cancellation
• Any other reason that the Platform may update from time to time
• We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.
• Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform's push notifications or other communication methods as outlined within these Terms or as determined by the Company.
• The Company reserves the right to cancel any order due to unforeseen circumstances, including stock unavailability or pricing errors.

Return Policy

• Returns are accepted within 3 days of delivery for eligible products.
• To be eligible for a return, the product must be:
• Unused and in its original packaging.
• Accompanied by the original invoice or proof of purchase.
• Not a non-returnable item (e.g., personal care products, opened cosmetics, etc.).
• Users must initiate a return request by contacting customer support at +9779764640235
• Once the return request is approved, users will receive instructions on how to return the product.
• The customer is responsible for return shipping charges unless the product is defective or incorrect.

Refund Policy

• Once the returned product is received and inspected, refunds will be processed within 7 business days.
• Refunds will be credited to the original payment method used for the purchase.
• In case of COD orders, refunds will be issued as store credit or via bank transfer as per user preference.
• The Company reserves the right to refuse a refund if the product does not meet return eligibility criteria.

Prohibited Activities

• Users must not engage in fraudulent transactions or misuse the Platform.
• Posting offensive, abusive, or misleading content is strictly prohibited.
• The Company reserves the right to suspend users who violate these Terms also legal action will be taken.

Ownership

• All content on the Platform (logos, text, images) is the property of Colour Nepal Pvt. Ltd.
• Users may not copy, reproduce, or distribute any content without prior written permission.

Privacy Policy

We value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Colour Nepal Private Limited and its affiliates (collectively "colour, we, our, us") collect, use, share or otherwise process your personal data through Colour website www.colournepal.com, its mobile application, and m-site (hereinafter referred to as the "Platform").

Disclaimer

Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation

Data Collection

When you use our Platform, we collect and store your information which is provided by you from time to time. Once you give us your personal data, you are not anonymous to us.

Data Usage

We use your personal data to take and fulfill orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

Cookies

We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety.

Data Sharing

We may disclose your personal data to third parties, such as sellers, business partners. This disclosure may be required for us to provide you access to our products and services.

Security

We maintain reasonable physical, electronic and procedural safeguards to protect your information.

Your Rights

You may access, correct, and update your personal data directly through the functionalities provided on the Platform.

Service Availability

• We do not guarantee uninterrupted service availability.
• The Company is not responsible for damages or losses resulting from product misuse.
• Liability is limited to the total amount paid by the user for the affected order.

User Indemnification

• Users agree to indemnify and hold Colour Nepal Pvt. Ltd. harmless from any claims, losses, or damages arising from a violation of these Terms.

Account Termination

• The Company reserves the right to terminate user accounts for violations of these Terms.
• Users may delete their accounts at any time by contacting customer support.

Legal Framework

• These Terms are governed by the laws of Nepal.
• Any disputes shall be resolved through mediation or arbitration in Nepalese courts.

Updates

• We reserve the right to update these Terms at any time.
• Users will be notified of any significant changes via email or app notifications.